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FAQ's

Frequently asked detailing questions
Below is a list of our most commonly asked questions, and we have tried our best to give you the best possible answers. If your question hasn't been answered, please contact dooka.

 

 

quick jump

 

Is dooka insured?
Yes dooka is fully and comprehensively insured up to a value of £100,000 which includes road risk, items worked upon and vehicles left in our care. We also work from a fully secure unit. Our insurance policy allows us to offer a "Collection and Delivery" service which enables us to collect your vehicle and upon completion deliver back to you, allowing for a hassle free service.
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What is detailing?
Detailing is the Precise renovation and protection of the various surfaces of a vehicle.

You can go to your local hand carwash, and pay around £5 to have your car cleaned [The £5 Car Scratch as dooka likes to call them], Be warned, most of these cheap car washes use harmful and corrosive products like traffic film remover to pre wash your car, this will strip any protection on the car. Dealer applied sealants can be stripped in roughly 3 washes. They also tend to use one sponge to clean the whole car, and not rinsing their sponge during the wash process either, which inflicts swirl marks, scratches and further damage to your paint work.

Detailing uses a much softer approach, using much milder wax and sealant friendly products, 2 buckets to wash, one with the suds, and one for rinsing the wash mitt, An assortment of cloths to dry, polish and buff you vehicles paint, and proven products to protect your vehicle, which in turn, will help increase it's retail value.
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Is detailing the same as Valeting?
No, it is very different. A valeter is someone who provides a service to a car owner and will clean the car so that all visible grime is removed from most areas. Some stages of the Detailers process are similar in part, but far different in terms of the level of attention paid to detail and the products and equipment used. Visibly clean is where valeting ends and detailing takes over. Sadly, as Detailing is becoming more popular there are a lot of new companies setting up and offering very poor levels of service.
The next time you wash your vehicle or have it washed take a look at your car a little closer - scrutinise the finish under bright direct sunlight or under the harsh lighting of a petrol station. Feel the paint, The next time you are in a car showroom look closely at the paintwork as the bright lights shine onto it. What do you see?
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Why use dooka?
As with many things you cannot judge the standard of work based on cost. Detailing is our passion and we always strive for perfection. dooka will provide a service and standard that is second to none. If you value the appearance and condition of your vehicle then the cost involved in dooka's work is minimal when compared with the results achieved.

 

One comment dooka hear a lot after a detail, is that ❝dooka is certainly value for money❞. One of the most important things to dooka isn't just about getting your vehicle to a very high standard, but Customer Service is just as important to us. dooka try to go out of their way to make sure the customers experience is totally satisfactory. If not, we will do our up most to put things right.

dooka only uses proven hi end products and techniques on your vehicle, using products from such companies such as Zymol, Swissvax and Meguiars.

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Can dooka apply a sealant on my new car rather than the dealers?
Yes we can. Generally a dealer won't prepare your car properly before applying their Paint Work Sealant. Which will result in a poor performance and longetivity.

dooka will prepare your car properly before applying a sealant for. Including a claying [removing contamination like brake dust, rail dust, industrial fall out etc that has bonded to the paint], We then use a rotary polisher to correct and remove swirl marks, bird lime etching, holograms and other surface imperfections from the paint.

Once the paint has been corrected and cleaned. dooka will then apply a minimum of 2 layers of sealant, and 2 layers of wax.

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What is paint correction?
dooka's paintwork correction process is the removal of common paint problems and defects, such as scratches, bird lime etching, swirl marks, buffer marks, micro-marring, orange peel, hologram effects. This is carried out by re-levelling the laquer by 1 or 2 microns, so that the paintwork reflects light perfectly at all angles, including direct sunlight.
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I'm collecting a new car, should I get it detailed?
Contrary to popular belief, new cars rarely look their best. Despite being treated to a quick wash and polish by the dealership (which may even result in swirling and marring marks caused by wrong washing techniques). Residue from the protective film your car wears during transportation may remain. Plus your vehicle may have been stored outside for a number of months, near docks, railways and other industrial areas, being treated to a light dusting of contaminants when transported on the UK road system or by rail. Why not let dooka make you new car look like it should.
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How far will dooka travel?
dooka travels world wide to carry out both detailing and training services. Manufacturers also send us around the world to carry out product training. Although we are predominately static based in Northampton. dooka will travel within a 20 mile radius of Northampton at no extra cost, travelling further afield (including worldwide) upon negotiation of an extra fee to cover our travelling time and expenses.
 
Please note that we are stringent on facilities if travelling, we will require at least an empty double garage, water and power.
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Can I bring my vehicle to dooka?
Yes of course,we actually prefer clients to have work carried out at our unit. we have a fully secure, well equipped purpose built unit in Northampton. Our security comprises of Police and Insurance approved security doors, Anti ram-raid posts, CCTV [which can also be monitored over the internet] and alarms.
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I work for a wealthy or famous client, is dooka discreet?
Yes dooka is discreet. dooka already looks after vehicles for famous and wealthy clients. Please don't ask who, as you will not get an answer. 
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Does dooka sell the products used on their details?
dooka stocks certain products used through out the detailing process. we  can however provide all products used, you will need to give at least 5 days notice for products not stocked. Our world famous dooka woollie wash pads are a great seller, and a fantastic tool to help keep your vehicle in tip top condition.

dooka can also bring products with them, if coming to you, again, at least 5 days notice will be needed.

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I have a show coming up, can dooka prepare my car?
Show car preparation is a pleasure and a perfect demonstration of dooka's skills. We currently look after and prepare show winning cars, picking up medals all around Europe. 
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Can dooka look after my car after it has been detailed?
Yes dooka can look after your vehicle once it has been detailed. dooka offer a maintenace wash for existing clients, and feel it best that dooka look after your vehicle after having it detailed, this way, we can make sure your vehicle is kept in the best possible condition. dooka offer a variety of Maintanence Packages, please contact us for more information.
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Does dooka need cover or a garage to work?
Yes they do. dooka is stringent on facilities where they will work, please contact dooka for more information on this subject.
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