These Terms & Conditions apply to all purchases made through dooka.co.uk. By accessing our website or placing an order, you agree to be bound by these terms.
Throughout these Terms & Conditions, "we", "us", and "our" refer to dooka. "You" and "your" refer to the customer or website user.
When you place an order through our website, you are making an offer to purchase goods from us.
Your order is accepted only when we confirm dispatch of the goods. We reserve the right to refuse or cancel an order if:
All prices displayed on our website are shown in Pounds Sterling (£) and include VAT where applicable.
Delivery charges are calculated separately and displayed during checkout before your order is completed.
Payment must be received in full before goods are dispatched.
We aim to dispatch orders as quickly as possible. Delivery times provided are estimates only and are not guaranteed.
We reserve the right to use alternative delivery services where necessary.
Please inspect your order upon arrival and contact us as soon as possible if any items are missing, damaged, or incorrect.
Further information can be found in our Delivery & Shipping Policy.
If you are purchasing as a consumer, you may have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations.
To exercise your right to cancel, you must notify us within the cancellation period.
Returned goods should be unused and returned in a resaleable condition where reasonably possible.
Refunds will be processed within 14 days of receiving the returned goods or satisfactory proof that they have been returned.
Certain products may be exempt from cancellation rights where permitted by law.
Your statutory rights under the Consumer Rights Act 2015 are not affected by these Terms & Conditions.
If goods arrive damaged, faulty, or not as described, please contact us as soon as possible.
Where a product is confirmed to be faulty, we will offer an appropriate repair, replacement, or refund in accordance with your legal rights.
Discount codes, promotional offers, free gifts, and special promotions are subject to availability and may be amended or withdrawn at any time.
All content on this website, including text, images, graphics, logos, product descriptions, and branding, is the property of dooka or its licensors and is protected by copyright and intellectual property laws.
You may not reproduce, copy, distribute, or use any content from this website without our prior written permission.
We are committed to protecting your privacy and handling your personal information responsibly.
We do not sell or share your personal information with third parties for marketing purposes.
For information about how we collect, use, and protect your personal data, please refer to our Privacy Policy.
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, death, or personal injury caused by negligence.
Subject to applicable law, we shall not be liable for indirect, incidental, or consequential losses arising from the use of our website, products, or services.
We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.
This may include severe weather, natural disasters, industrial action, transport disruption, supplier shortages, technical failures, or other unforeseen events.
These Terms & Conditions are governed by the laws of England and Wales.
Any dispute arising from these Terms & Conditions shall be subject to the jurisdiction of the courts of England and Wales.
If you have any questions regarding these Terms & Conditions, please contact us using the details provided on our website.
Last Updated: June 2026