Delivery & Shipping Information

We aim to dispatch all orders quickly and securely throughout the UK. Please read our shipping and delivery policy below for information on dispatch times, delivery services, shipping costs, tracking, and returns.

Dispatch Times

Orders placed before 11:00am Monday to Friday are usually dispatched the same working day. Orders placed after 11:00am will normally be dispatched on the next working day.

As we are based in a rural location and rely on our local Post Office for collections, dispatch times may occasionally vary.

Delivery Address Requirements

For security purposes, we only ship to verified payment addresses. If an address cannot be verified, we reserve the right to cancel and refund the order.

Most deliveries require a signature upon receipt. Parcels will not normally be left unattended unless authorised by the courier and permitted by the delivery service used.

Shipping Methods

We use trusted UK delivery services including Royal Mail Tracked 24, Royal Mail Tracked 48, Royal Mail Signed For, and other recognised courier services where appropriate.

For larger, heavier, or higher-value orders, we may substitute the selected delivery method with an equivalent or upgraded courier service.

Tracking details will be supplied by email where available.

UK Shipping Costs

Shipping costs are calculated based on the total weight of your order.

• Up to 2kg: £3.99 – £6.95
• 2kg – 10kg: £7.95 – £10.95
• 10kg – 20kg: £9.95 – £12.95
• Over 20kg: Please contact us for a quotation

Shipping charges include postage, packaging materials, handling, labels, and processing costs.

Free Shipping

Where free shipping is offered, orders will be sent using the most economical delivery service available, regardless of any delivery option selected during checkout.

If free shipping applies, premium, expedited, tracked, signed-for, or upgraded delivery services selected at checkout may be substituted with a standard delivery service at our discretion.

Delivery Times

All delivery estimates begin from the date of dispatch, not from the date the order is placed.

Estimated delivery times are provided for guidance only and are not guaranteed. Delays caused by Royal Mail, courier companies, severe weather, industrial action, customs checks, or circumstances beyond our control are not our responsibility.

If you require delivery by a specific date, please contact us before placing your order.

UK Deliveries

Most parcels weighing under 2kg are sent via Royal Mail and typically arrive within 2–5 working days after dispatch.

Larger or higher-value orders may be delivered using trusted courier services such as Evri, DPD, ParcelForce, DX, or Yodel.

Some couriers may leave parcels with neighbours or in a designated safe place. If you do not wish this to happen, please include instructions when placing your order.

Next Day & Saturday Delivery

Next Day Delivery is currently unavailable.

Should next day delivery become available in the future, eligibility, postcode restrictions, and order cut-off times will be displayed during checkout.

Saturday delivery may be available for selected services and postcodes but cannot be guaranteed.

Northern Ireland, Highlands & Remote Areas

Additional delivery charges may apply to Northern Ireland, the Scottish Highlands, Scottish Islands, Channel Islands, Isle of Man, and other remote UK locations.

Where applicable, any additional charges will be advised before dispatch.

International Delivery

We currently do not offer international shipping through our website.

If you require delivery outside the United Kingdom, please contact us for a shipping quotation.

Store Collection

Collection is available strictly by prior appointment.

Orders placed for collection without a confirmed appointment may be cancelled and refunded.

Missing, Delayed or Damaged Orders

If your order has not arrived within 7 working days of receiving your dispatch confirmation email, please contact us as soon as possible.

Please inspect your order immediately upon delivery and notify us:

• Within 24 hours for missing items.
• Within 3 working days for damaged, faulty, or incorrect items.

We may request photographs or additional information to assist with our investigation and resolution process.

Returns

When returning items, we strongly recommend using a tracked and insured postal service.

We cannot accept responsibility for returned items lost or damaged in transit.

Refunds, replacements, or exchanges will be processed once returned goods have been received and inspected.

Further Information

For complete details regarding purchases, cancellations, returns, and consumer rights, please refer to our Terms and Conditions.