Please note, we can and will only send to a verified address. If you do not have a verified address with Paypal, we won't be able to send your order out. We will, however, refund any money. We are unable to leave your order without a signature, so we will not leave around the back or under a bin etc.
We use a weight based UK shipping calculator. Our prices are as follows [UK] only:
Up to 1kg - £4.75
2-10kg - £6.95
10-30kg - £7.95
Over 30kg, please contact us for assistance and prices.
We also offer 3-5 and Next Working Day via courier. UK delivery prices are:
3-5 day - £4.50
Next Day - £7.95 [Orders need to be in by 1pm for next day delivery. Monday toThursday]
* Please Note: We can not offer Next Day delivery to Ireland, even those with a UK Post Code.
You may arrange to pick your items up, you MUST make a prior appointment to do so. If we receive an order for store pick up without an appointment, we will cancel the order and provide a full refund.
You can also pay instore. You must order on-line and select the cash on pick up tick box during the checkout. You must make a prior appointment, otherwise, we will cancel your order.
Our aim is to despatch Goods as soon as possible, if you need goods for a specific time or date please contact us to arrange this or use the next day delivery option. Next day delivery and 48 hour services refer to the delivery time only and apply from when goods are despatched from Us. We will send Your order on a tracked 48 hour (depending on the value of order) delivery with Royal Mail or by a private courier, currently DX, Yodel and ParcelForce. At checkout, the site will default to the cheapest shipping option for you, you can use the drop-down menu to select other available shipping options which may include next day delivery or a courier service. We do try our hardest to get all orders out the same day although we do have a 3pm cut off point. Any orders after 3pm will be sent out the next day via your chosen delivery method.
On standard orders under 1kg we use Royal Mail 48 hour tracked service, and although on the whole, parcels arrive within this 48 hour window, we are at the mercy of Royal Mail and cannot guarantee this. For heavier and more expensive orders we use a courier service so goods will be dispatched the next/same day for delivery the following day. At present we use DPD, UK Mail, Parcel Force, DX and Yodel for all courier services. Goods to Northern Ireland, Highlands and Islands are generally sent by Royal Mail Standard Parcels as we have found this to be the most cost effective and efficient service.
Deliveries will generally require a signature as proof of delivery, so if you’re not in and there is no one to leave the Goods with, you may be asked to collect the Order from your local collection office in the case of Royal Mail, or Your nearest depot in the case of a private courier. If the courier has tried to deliver and no one was available at the delivery address, they may try and deliver to a neighbour, if you do not want this please state so in the comments box at the time of ordering. Failing delivery to a neighbour, the courier will leave a calling card with instructions on how to re-arrange delivery. If you have provided your e-mail address you should receive an e-mail from the courier that will include a unique link so that you can track the progress of your order. If you have entered your mobile phone number into the site you may also receive a text message with delivery information.
Delivery charges are based on the weight of Your Order and the delivery address that you give when You place Your Order. We can change the delivery address up to the point when the item is despatched, after that point, it cannot be changed. Please see our terms and conditions for further information.
The delivery times are given to Us in good faith and are not legally binding. Please also note that certain postcodes do unfortunately incur an extra delivery day.
Next Day Delivery
This option is available on orders placed before 3pm Monday to Friday and will either be sent using Royal Mail's Special Delivery service or Courier service. You can select Next Day delivery when you go through the checkout process. This option, unfortunately, is not available to all postcodes. Delivery on the Next Day service is made on working days and does not include weekends and bank holidays.
48 Hour Delivery
This option refers to the timescale of delivery only and doesn't include the time from when we receive Your order. This service is with Royal Mail and delivery is on week days only. On the whole most parcels do arrive within 48 hours, however, we are the mercy of Royal Mail and occasionally delays regrettably may occur.
Saturday Delivery is available for orders placed before 12pm on the preceding Friday and will either be sent using Saturday Special Delivery with Royal Mail or by DPD Saturday Delivery. Again, this option can be selected when you go through the checkout process but unfortunately is not available on all UK postcodes.
We can ship International orders. We are currently unable to ship abroad. You will be asked to contact us for international orders, let us know what you want and we will provide you with a price on international delivery.
All orders over 2kg are sent by DPD Priority Business or other courier services which is a fully trackable secure service who offer a fast efficient international shipping service. You'll receive an email tracking email after collection.
If you’ve not received your order within 7 working days of receiving the despatch e-mail please contact us immediately.
DELIVERY TIMES ARE FROM WHEN WE SHIP THE ORDER AND NOT FROM WHEN THE ORDER IS PLACED. IF WE SHIP THE NEXT DAY AFTER YOU HAVE ORDERED AND IT ARRIVES THE DAY AFTER, WE HAVE FULLFILLED OUR OBLIGATIONS.
Finally, we advise you to check the contents of the order with the inventory sent with the goods. In the rare instance that goods are missing, please contact us within 24 hours and we will happily send out the missing goods at no extra cost to you.
If goods are damaged or faulty please inform us within 3 working days of receiving your order.
Please refer to our terms and conditions for more information.