We do not sell or share your personal information. Your details are only used to process your orders and send marketing emails if you have chosen to subscribe to our newsletter.

Privacy Policy & Cookie Policy

At dooka, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, place an order, create an account, or subscribe to our newsletter.

Information We Collect

We may collect the following personal information:

• Name
• Billing address
• Delivery address
• Email address
• Telephone number
• Order history
• Marketing preferences

We only collect information that is necessary to process orders, provide customer support, manage accounts, and comply with legal obligations.

How We Use Your Information

Your personal information may be used to:

• Process and deliver your orders
• Provide customer service and support
• Manage your account
• Send order confirmations and delivery updates
• Comply with legal, tax, and accounting requirements
• Send marketing communications where you have given consent

Email Marketing & Newsletters

We only send marketing emails, newsletters, promotions, and product updates if you have chosen to receive them.

We use Mailchimp to manage our email marketing communications. By subscribing to our newsletter, your email address and related subscription information may be stored and processed by Mailchimp on our behalf.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Unsubscribing from marketing communications will not affect service-related emails concerning your orders, account, deliveries, or customer support enquiries.

Sharing Your Information

We do not sell, rent, trade, or share your personal information with third parties for marketing purposes.

We may share information with trusted third-party providers where necessary to process payments, deliver orders, host our website, provide technical services, or manage email communications.

These providers are required to keep your information secure and only use it for the services they provide to us.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, accounting, tax, and regulatory requirements.

Order and transaction records may be retained for up to six years to comply with UK legal and accounting obligations.

Your Privacy Rights

Under UK data protection laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information where applicable
• Object to or restrict certain processing activities
• Withdraw consent for marketing communications at any time

If you wish to exercise any of these rights, please contact us using the details provided on our website.

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Cookie Policy

What Are Cookies?

Cookies are small text files stored on your computer, tablet, or mobile device when you visit a website. They help websites function correctly, remember your preferences, and improve your browsing experience.

How We Use Cookies

We use cookies to:

• Keep products in your shopping basket
• Allow customer login and account functionality
• Remember website preferences and settings
• Improve website performance and user experience
• Analyse website traffic and visitor behaviour

Some cookies are essential for the operation of our website and cannot be disabled without affecting functionality.

Analytics Cookies

We may use analytics services, including Google Analytics, to help us understand how visitors use our website. These cookies collect information about website usage and performance to help us improve our services.

Third-Party Cookies

Our website may use third-party services such as payment providers, social media platforms, and analytics providers. These services may place cookies on your device and operate under their own privacy policies.

Managing Cookies

Most web browsers allow you to control, block, or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Contact Us

If you have any questions about this Privacy Policy, Cookie Policy, or how we handle your personal information, please contact us using the contact information provided on our website.