GDPR Information
Privacy Policy & GDPR Information
We are committed to protecting your privacy and handling your personal information in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
How We Use Your Personal Information
We collect and use personal information to process orders, provide customer support, arrange deliveries, manage your account, and meet our legal, tax, and accounting obligations.
The personal information we may collect includes:
- Name
- Billing address
- Delivery address
- Email address
- Telephone number (if provided)
- Order and transaction history
We only collect and use personal information where it is necessary to fulfil your order, provide our services, comply with legal requirements, or where you have given your consent.
Marketing Communications
We will only send marketing emails, newsletters, promotions, and product updates if you have provided your consent to receive them.
We use Mailchimp to manage and distribute our email marketing communications. By subscribing to our marketing emails, your email address and related subscription information may be stored and processed by Mailchimp on our behalf.
You may withdraw your consent and unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Unsubscribing from marketing emails will not affect transactional communications relating to your orders, account information, delivery updates, returns, or customer service enquiries.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, tax, accounting, and regulatory obligations.
Order and transaction records may be retained for up to six years to comply with UK tax and accounting requirements.
Sharing Your Information
We do not sell, rent, lease, or trade your personal information to third parties.
We may share personal information with trusted third-party service providers where necessary to process payments, fulfil orders, arrange deliveries, provide website functionality, or send marketing communications on our behalf.
These service providers may include payment processors, delivery companies, website hosting providers, and Mailchimp for email marketing services.
All third-party providers are required to protect your information and only use it for the services they provide to us.
Your Data Protection Rights
Under UK GDPR and applicable data protection laws, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where applicable.
- Object to or restrict certain types of data processing.
- Withdraw consent for marketing communications at any time.
- Request a copy of the personal information we hold about you.
We may request proof of identity before processing certain requests relating to personal information.
Contact Us
If you have any questions about this Privacy Policy, GDPR compliance, or how we handle your personal information, please contact us using the details provided on our website.